2018 Resident Survey

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Deadline for completion: January 20, 2019

The City of Kent is asking residents about City services including public safety, roads, parks and more. Resident answers, which will be anonymous, will help us better understand how residents feel about Kent as a place to live as we strive to meet the current and future needs of Kent residents. The City completed a similar survey in 2016.

To take the survey online now, visit KentWASurvey.com

What is the purpose of the 2018 resident survey?

Results from the 2018 survey will be used to:

  • Solicit feedback from the community to identify priorities and unmet needs of residents
  • Measure perceptions about City services
  • Encourage development of positive relationships between the City and its residents
  • Reinforce positive community activities
  • The outcomes can also be used to identify resident priorities and as part of the City’s budgeting and planning process.

The survey is hosted and managed by Northwest Research Group, an independent research firm. 

Who is Northwest Research Group?

Northwest Research Group is a full-service research firm that is working with the UW to support this research study. Northwest Research Group has extensive experience with transportation research and has worked with on many transportation surveys locally as well as across the country. Northwest Research Group is based in Edmonds.

Northwest Research Group is hosting the survey on their secure servers to maintain respondent confidentiality. All work is conducted in accordance with ISO 20252—Market Research Standards. Northwest Research Group is a member of the Insights Association (formerly CASRO) and is bound by their strict business and ethical guidelines.

Who do I contact if I want more information?

Dana Neuts, Communications Manager for the City of Kent, DNeuts@KentWA.gov or 253-856-5714

Who do I contact at Northwest Research Group if I need more information or the survey link does not work?

Nathan Wiggin, Project Director at Northwest Research Group, at nwiggin@nwresearchgroup.com or 206-489-2363.


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