How to Reach Us

Customer Service

First Floor, Centennial Building

253-856-5201

CustomerService@KentWA.gov

400 W. Gowe St.

Kent, WA 98032

Utility Services & Billing

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Utility Services

The City of Kent operates water, sewer and storm drainage utilities. Not all of Kent is served by the Kent Water Utility. Other water services are provided through Soos Creek Water & Sewer and by Water District 111.  

Other City Utilities

Puget Sound Energy 1-888-225-5773
Republic Services  253-872-7220
Soos Creek Water & Sewer 253-630-9900
Water District 111 253-631-3770

What are Kent's utility rates?

See detailed information in our Utility Rates Guide.

Water Access

Water access rate is determined by the size of the water meter.

COMMERCIAL

Meter Size  Monthly charge 
3/4" or 5/8" $29.10
1" $42.20
1-1/2" $74.95
2" $114.25
3" $179.75
4" $271.45

RESIDENTIAL

Meter Size

Monthly Charge

3/4" or 5/8"

$23.15

1"

$36.25

 

Water Usage

Water consumption is measured in units. One unit of water is 748 gallons (100 cubic feet). Most water meters are read every two months and rates are based on a two-tier rate structure.

Water Usage

Cubic Feet Rates
0-800 $2.40
800+ $4.73
Lifeline Rates* $0.61

Sewer

Effective January 1, 2017, the residential sewer rate is $66.38 per month. Of that, Kent pays King County Metro (a wholesaler of sewage treatment) $44.22, with $22.16 going to the City for system maintenance and operations. Commercial and multi-dwelling customers pay a sewer rate based on their water consumption with a minimum base rate of $66.38 a month.  

Storm Drainage

Commercial storm drainage rates are calculated on impervious surfaces. Residential customers are billed a flat rate of $12.22. For property owners within the city limits, not receiving water and/or sewer service from the city, Storm Drainage will be billed quarterly. Property owners who are outside of Kent's city limits will be billed with their property tax from King County.

New For 2017

2017 Rates Dedicated Fire Lines

Size

Rate

5/8 x 3/4 “

$2.75

1 “

$3.21

1 1/4 “

$4.81

1 1/2 “

$6.42

2”

$10.27

3 ”

$25.67

4 ”

$51.33

6 “

$102.67

8”

$173.25

10 “

$256.67

**The cost of a dedicated fire line is determined by the line size.

How can I pay my utility bill?

  • Pay utility bill online
  • Automated Payments are available; print the Automated Payment form or call 253-856-5201 for more information.
  • By phone with a Visa or MasterCard - 253-856-5201
  • In person at the Centennial Building, 400 West Gowe St., Suite 122
  • Drop Box - located in the City Hall parking lot turnaround (220 Fourth Ave. S)
  • By mail - Customer Service - P.O. Box 84665, Seattle, WA 98124

What form do I need to authorize a tenant be billed directly for utilities?

  • An owner authorization form for tenants can be printed from the customer service forms page, and sent to the City

Lifeline Program

Senior citizens, low income or disabled residents may qualify for the Lifeline Program.

Utility Information

Why does my utility bill change from month to month?

  • Kent bills a flat rate for utilities every month. However water consumption is billed once every two months 
  • One month a fixed rate for water will show on the bill, and the next month, the water consumption charge for the past 60 days will also appear on the bill

Opening and closing City of Kent utility accounts

  • Customer Service at 253-856-5201

Who do I call for utility emergencies involving water, sewer, or storm drainage?

  • During regular work hours, call Public Works Operations at 253-856-5600
  • After hours contact the City of Kent Police at 253-856-5800

Water Quality

  • Public Works Operations at 253-856-5600

Garbage Service

  • Republic Services - Residential - 206-682-9735
  • Republic Services - Commercial - 253-872-7220

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